Privacy Policy

Braive’s iCBT programs have been created to help people facing mental health challenges. As part of the service the user can enrol in programs, take multiple choice questionnaires and complete homework assignments.

Braive is committed to maintaining your confidence with respect to the privacy of the personal information we collect from you. Please read this privacy policy carefully to understand our practices about how we collect, use and share your personal information.

1.0 About our Privacy Policy

Thanks for using the website and courses, tests and other services (collectively the “Services”) provided by Braive AS, located at Rosenborggata 3, 0356 Oslo, Norway.

This privacy policy describes how the personal information that is collected when you utilize the Service, will be used by Braive AS (“Braive,” “we,” “us” or “our”). Braive is the data controller processing your personal data submitted on our webpage and Service. This policy may be supplemented by additional privacy terms or notices set forth on certain areas of the Service.

2.0 Information We Collect

The Service collects information from you in two ways: directly from your input and automatically through the technologies we use.

2.1 Information You Provide

The types of personal information that the Service collects directly from you includes:

  • Username
  • Email address
  • Telephone number, if you chose to provide it
  • Age group
  • Information about what you agree to (e.g. terms of service)
  • Results from multiple choice questionnaires
  • Comments, feedback, posts and other content you submit to the Service
In order to access program content and to make use of additional functionality and features of the Service, we ask you to register for an account by completing and submitting a registration form.

2.2 Information Collected using Cookies

The Service automatically collects, through our servers and the use of “cookies”, information that tells us how you use the Service. A cookie is text file that is stored on your computer or mobile device by a website’s server. Each cookie contains anonymised information about how you use our websites and applications, which allows us to improve your experience of using our products and services.

If you prefer, it is possible to disable cookies by modifying the settings in your browser. However, if you block certain cookies, you may not be able to register, login to the Service, access certain parts of the Service or make full use of the Service.

This list of the cookies used on our websites provides a brief explanation of why they are used:

Cookie name Description
_ga
_gat
__utma
__utmt
__utmb
__utmc
__utmz
__utmv
__utmx
__utmxx

These cookies are created by Google Analytics and are used to collect information about how visitors use our websites, our applications, and the content we produce. They do not store personal information, and none of your personal details are shared with us or with Google as a result of us using these cookies.

We use the information we collect to help us understand how our websites and applications are used, so that we can improve them. We also use it to compare the popularity of different pieces of content on our websites and applications, and different versions of these.

__cfduid Used by the content network, Cloudflare, to identify trusted web traffic.
_braive_session Preserves users states across page requests.
__stripe_mid
__stripe_sid
Session cookies for Stripe payment service.
_mp Set by Mixpanel for analysing traffic, and in particular how users reached the platform.
3.0 Use of Your Information

We may use your personal information to:

  • Provide the Service to you, such as allow access to or delivery of our products or services, process or fulfil an order, or administer surveys or treatment programs;
  • Respond to your requests, inquiries, comments or concerns;
  • Provide technical, product and other support and help keep the Service working, safe and secure;
  • Offer you customized content and individualized personalization of the Service to make it more relevant to your interests and needs;
  • Enhance, evaluate and improve the Service, our products and services and to develop new products and services;
  • Identify and analyse usage trends, including for the purposes of research, audits and reporting
  • Notify you about changes or updates to the Service and our products and services

4.0 Your rights

It is voluntarily to provide us with your personal data. Your consent may at any time be withdrawn. If you withdraw your consent to the processing of personal data when using the Service, you will not be able to access the content that require login.

5.0 Data Security

Braive, as data controller are responsible for the safety of your personal data with respect to confidentiality, integrity and availability, as per the Norwegian Personal Data Act §13.

The data we collect and process is stored in a secure manner in accordance with the Norwegian Personal Data Act §8. The Service has a Privacy by Design approach to system engineering which takes privacy into account throughout the entire engineering process.

We prevent unauthorized access, modification and unlawful destruction of information we possess. We employ industry standard techniques to protect against unauthorized access of data about you that we store, including personal information.

5.1 Disclosure of Your Information to a third party service

The processed information is stored on servers operated by Microsoft. A separate agreement between Microsoft, and Braive govern what information they have access to, and how it should be treated. Braive’s employees only come into contact with your personal information when necessary for safe operation of the service, and in cases where you want our staff to assist you in using the Service.

Employees of Braive, as data controller, and Microsoft, as a data processor, are subject to confidentiality.

You retain ownership of the personal information (“Your Content”) you upload, and we do not share Your Content to others than our collaborating data processor, and third parties involved in research projects. Your Content remains secure at all times, and is encrypted or de-identified before reaching our data processor and third parties involved.

For research purposes, we will share test scores with research partners. The extracted information comes from multiple answer questionnaires, that leaves no trace as to the identity of the responder (such as identification number or IP-address). For information about our research projects, and partners, go to About Us.

If you access the service content database or learning service (“subscription service") through an institution-sponsored subscription or a corporation or other business entity, certain usage data gathered through the Subscription Service, such as the course you enrolled in, may be shared with your institution for the purposes of usage analysis, subscription management, course management and testing results, and for the purposes of cost attribution and departmental budgeting.

5.2 Access to and Accuracy of Your Information

You are entitled to access your personal information. You are also entitled to rectify, update or correct incorrect personal data.

The Service allow registered users to access their account information and make corrections or updates upon login at any time. When logged in you have access to all the personal information about you that may be held in the Service.

5.3 Deactivation of account and deletion of personal information.

If you want to withdraw your consent and delete your personal information, send an email to [email protected] We will immediately deactivate your profile and permanently delete all information about you from our servers, including backup server, within 30 business days. If you have been inactive for more than five years your user profile, along with all your personal information, will be automatically deleted. Once your personal information has been deleted, it cannot be restored again.

Our system will automatically delete data older than five years, even if you are an active user.

If after five years without using the Service, you wish to log on again, you must create a new user profile.

5.4 Cross-Border Transfer of Your Information

Your personal information could will be transferred to our hosting partner, within the EU. By using the Service you consent to the transfer of information to countries outside of your country of residence, which may have different personal data protection rules than in your country. Braive will always ensure that privacy and security is maintained within the requirements of the Norwegian Personal Data Act and the EU General Data Protection.

6.0 Changes to Our Privacy Policy

This Privacy Statement may be updated periodically. Any changes will be posted on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). We recommend that you visit our Privacy Statement page whenever you visit our websites so that you are aware of any changes.

7.0 Applicable Law

The use of your personal data is subject to the all time applicable laws regarding personal data, currently the Personal Data Act and Regulations.

8.0 Contact

If you have any questions, comments or requests regarding this privacy policy, our processing of your information, or your rights please contact:

Braive AS Rosenborggate 3 0356 Oslo, Norway

For questions regarding the Privacy Policy on external services which can be accessed via the Service (through external links), you must contact the company that offers these services.