Frequently Asked Questions

Need help? Here you can find answers and general information quickly about using Braive programs. If you don't find an answer to your question here, please contact us at [email protected] 

Braive is an e-learning tool developed by psychologists to help people improve their mental skills and wellbeing. Our range of interactive, easy to use programs teach you the tools to reduce stress, improve your thinking and build healthy habits for life. Our courses are customised to the challenges you are facing and in each program you will be introduced to stories from other people who have faced similar challenges to you, and their journey through treatment.

CBT is a short term for Cognitive Behavioural Therapy. Simply put, the goal of CBT is to change people’s behaviour by helping them analyse and improve and their patterns of thinking: A guiding rule for CBT is that it is not the situation you are in, but how you react to it, that is important. If you can recognize and change patterns of unhelpful thinking and behaviour that are causing problems, you can also change the way you feel. CBT takes a practical hands-on approach to solving problems and has a proven track record for treating stress, anxiety, depression and a range of other challanges.

Research shows that online CBT is often just as effective as face-to-face therapy. The principles and tools used in iCBT are exactly the same as those used in traditional CBT, meaning that the learning and recovery process is very similar in both forms of treatment. For those who have the drive and motivation to keep engaging with treatment without a therapist to check up on them, iCBT offers all the same benefits as traditional therapy but is much more cost effective and easy to access.

Internet-based CBT is ideal for busy people who do not have the time or opportunity to attend face-to-face therapy each week. Our programs can be completed at your own pace, in your spare time. Since each program is self-directed, iCBT works best for people who are willing to take responsibility for their own progress and who are able to stay motivated to complete each lesson and exercise every week.

The therapeutic relationship in face-to-face treatment is unarguably an important part of traditional therapy. At the same time, the most important aspect of face-to-face therapy is for the client to learn how to transfer and apply what they learn in the therapy process in relation to healthy relationships, coping skills and communication, into their own day-to-day life. One of the main challenges in our society today is the limited access to any type of treatment. Braive offers an alternative. 

The duration of our programs ranges from 8 to 12 weeks. That gives you enough time to learn each new idea and practice each technique until you have mastered it, allowing you to keep maintaining your wellbeing long after you have completed the program.

Braive continuously works with primary and secondary care providers in order to verify and explor various components for our different programs. To date Braive has research projects with primary care “Rask psykisk helsehjelp” and “Frisklivssentralen” in Bydel Gamle Oslo and secondary care “DPS Raskere Tilbake” at Lovisenberg hospital in Oslo.

There is strong evidence that psychological treatment, especially cognitive behavioral treatment, can be effectively delivered online to treat a range of mental problems (Andrews et al, 2018). Andrews et al (2018) concluded in his review and meta-analysis that iCBT for anxiety and depression is an effective, acceptable and practical health care solution. When compared to face to face therapy, iCBT has proven to be just as effective, as well as being more convenient and appealing for the user. (Andersson et al, 2014).

The mental health check is a short set of questions designed to get an overview of your current mental wellbeing. It is based on globally used and validated standardized psychometric tests that help measure a person’s mental health. An inbuilt algorithm allow us to personalize the questions we ask, to the answers you provide along the way. The mental health check gives you insight into your own mental health and makes it possible for us to recommend the program that is right for you. If needed, you can also print the complete test results and bring them along to your doctor, psychologist or other health care professional to interpret.

In order to identify which program is best suited for your needs, your first step is to take a Mental Health Check. The test is free of charge.

We have a free Mental Health Check (MHC) which will help you identify your symptoms/challenges and help us provide you with a recommendation of a program that is most suitable for you. The MHC is composed of a battery of internationally validated psychometric tests that is proven to identify type- and level of symptoms across the most common mental health challenges.

You can choose a username that keeps you anonymous, as long as the email address is valid and you can complete the required e-mail confirmation.

The cost for a complete treatment program is 75 Euros. You can pay on our website using standard credit cards and debit cards.

You can get started as soon as you have completed your payment. Each lesson takes 2-7 days to complete and the next lesson will be available a set of number of days after completing the previous lesson. This is to ensure that you have time to work through the exercises and try out your new skills in your life, before moving on to learning new things.

The more time you spend on the homework assignments, the better your chances are for lasting improvement. But the amount and practice required differs from individual to individual. The main message is: the more you practice a new skill, the better you will get at it. You have chosen to start this program, and the time you spend on it is entirely up to you.

To read more about Braive's Privacy Policy, please click here.

Our programs are developed with ease of use in mind. Each lesson is structured and worded to make information as easily understandable as possible, regardless of whether you have any prior computer skills or psychological knowledge.

When signing into Braive you are asked whether or not you would like to be a part of our ongoing research and the possibility of helping science develop and improve. The information you provide gives us the opportunity to measure the effect of our programs so that we can continue our research and keep improving them. All information we use in our research goes through an irreversible de-identification process, meaning that all names will be substituted for numbers to protect your privacy.

If you are using an old browser you may have problems moving around the platform. Please update your browser to a more updated version or change to a new browser, e.g. Chrome. If you have any further questions, please don't hesitate to contact us at [email protected]

Make sure you have confirmed your e-mail address. This is a necessary step for you to be able to access your user profile and sign in the second time. An e-mail from ‘Braive Team’ ([email protected]) has been sent to the e-mail address you registered with. If you can’t find this email in your inbox, please check your junk mail. When you first set up your account, you will be signed out after 30 minutes if you haven't confirmed your e-mail address. 

To change your account details such as your email address or password, simply log in to your Braive account. Drag the mouse to your initial on your top right and a dropdown menu will appear. From there you can access and edit your account settings via the 'Settings' option. Once you've entered your new email address or password, be sure to click on the 'Save' button at the bottom of the page.

You can withdraw your consent and deactivate your account by contacting us at [email protected]

Yes, you can go back and re-do lessons you have already completed. In fact we would encourage you to do so! Going back and repeating lessons and exercises is all part of the learning process, and will allow you to get the most out of your program.

Our lessons are structured and worded to make information as easily understandable as possible. If you do struggle to understand a particular exercise or lesson, first try reading back through the previous week’s material. If you still have questions, try posting a comment on the activity. We will aim to respond as soon as possible, but in the meantime another user may have the answer you’re looking for. Feel free to contact us as we are always aiming to make our programs as user-friendly as possible and would love to hear from you and explore possible ways to improve our explanations and instructions.

The program will be available for you to resume when you come back. Your absence will not affect your progress in the program. When trying to make changes to how we think, feel and behave, setbacks are normal and part of the learning process.
Of course, we recommend that you do not leave it for too long, and that you set reminders for yourself to keep progressing. If you do find that you've dropped out for a while, but are able to start again, congratulate yourself on the effort. The content is designed in a way that going back and resuming your program will be a smooth ride. 

After clicking on the name of your program in your ‘Dashboard’ you will find all the activities included in the program by scrolling down. If you cannot enter a specific activity you may not have reached that part of the program yet. As soon as you have completed an activity you can always go back and repeat it as often as you like.

When changing your habits you need time to let the new habits settle. It is better to take your time going through each lesson over the course of several days than to try and race through the program all at once. While waiting for the next lesson, you can access all the activities you have done via your dashboard. This way you can practice your new skills during the time between lessons. The more you use them the stronger your new healthy habits will become.

Everyone that is in the same program as you will be able to read comments you post. Please use the comment field to ask us questions or to provide any feedback you might have. That way our psychologists can help you along and at the same time, we get the feedback we need to make necessary changes to further facilitate everyone's learning process.

You can change the language by clicking on your initial up in the right corner beside your Dashboard. Scroll down and click "Edit". Change to the language you want, type your current password and then click "Save"

The 2-Factor Authentication is there to protect your account even in the event of a username/password theft or interception. It works by asking you a time-based one time password that only you can obtain in addition to your username and password.

To read more about 2-factor authentication, please head over to this page.
You can enable 2-factor authentication for your account in your settings page.

Currently, we only offer access to therapists that we have been able to certify. However please contact us at [email protected] and we can provide you with more information. 

When logged-in to your clinician account you can enter your patient by adding their e-mail address in the window on top of the page and click the blue button “Invite patient”.

In your clinician account, you will find your linked patients listed. Your patients will need to approve you as their clinician in order for you to be able to view them. Click on the eye symbol to the right of their name in order to monitor their progress, see their test scores, homework and observation model entries.

For more information on how to use your clinician account, watch the ‘Using the Clinician Platform’ video in the clinician manual. 

The 2-factor authentication is an extra safety barrier to protect your patient's personal information. When enabled it will protect your account even in the event of a username/password theft or interception.

To read more about 2-factor authentication, please head over to this page.
You can enable 2-factor authentication for your account in your settings page.


You can add your Psychological Advisor by clicking on your initial up in the right corner beside your Dashboard. Click on "settings" and then "Psychological Advisor settings". Put your Psychological Advisor's email address in the window that says “My Psychological Advisor”. Here you can also choose whether you would like to share your homework and observation model with your Psychological Advisor, or not. Lastly, type your current password and then click "save".